This was a interesting read LOL
KYC hell gone too far these days and seeing it is happening in Crypto bookies is painful. Gambling sector is a risky business and bookmakers ensure every possibility to protect their business. It sad in one sense but in other sense it needed too. Some of the gamblers better to say match fixers or groups sometimes try to rob a casino when they get insider information.
OP, you need to attach some form of proofs. You are telling us to believe your story when you have nothing to support your accusation.
Well, the selfie thing may surprise you about casinos, but some fintechs ask you to take a video of you holding your ID card or passport with your mobile phone in order to sign up. If I remember correctly, some CEXs do too. So it seems to me that this is not going to be exceptional in the future. In the old days you went to the bank with your documents and the bank manager saw your face, or to the casino and they asked you for ID to enter, and something similar is going to happen online, adapted to this medium.
Still no update, guys. Sent them one more document for verification. One month anniversary is coming...
Is it one month from the time the issue began or one month after you last sent them documentation for verification?
Their support account in the forum was very helpful when they were still active around here but it has been inactive for a number of months now. I doubt if it will change anything sending a PM to it.
There would have to be some way to connect with them. They have been running a signature campaign until recently which is on hiatus, so it could be restarted. I don't know if sending a PM to the manager to see if he can pass on a contact or contacting them informing them of this thread would help.