Quote from: Frisco415 on September 23, 2022, 12:05:24 PM

That support is dead….No help at alll

I suspect when someone laughed and said "sell it to me" they were implicitly suggesting that the answers already existed in the support thread (so they would love a working machine) ... there are a lot of social communities that can be pretty tough and sometimes require a little bit of a thick skin - so there is often an expectation that questions that have already been asked an answered (often a dozen times or more) can be read ...

And as someone suggested in this Apollo BTC thread - this is the BTC support thread where you probably are not going to get help about an LTC miner ...

So while 71 pages of LTC help in the LTC Support Thread may sound like a lot to read - there is a wealth of knowledge and education in there ... and a lot of very basic troubleshooting tips ...

Then when you ask a question you can outline the troubleshooting steps you have already taken (and the results you experienced with each troubleshooting step you took) ... then community members don't ask the basic questions like "is your Ethernet cable plugged in" (ok, no one is probably going to take time to ask if you haven't taken the time to troubleshoot and provide the community the information they can use to help you) ...

You would be shocked how often a bad cable is the culprit - but even the most sophisticated technical people overlook this basic obvious tech 101 - here is an edit from someone with a problem just a few days ago "***2nd EDIT: I decided to employ a VERY hi-tech solution (read: sarcasm)...I just plugged another USB cable in [...] Grin Cheesy Guess what? Worked" ... yet people self-admit sarcasm when they do it after wasting countless hours of their own time and other people's time - simply because they didn't troubleshoot the basics first ...

So what is troubleshooting tip #1? Check your cables - even if you think they are ok, swap them out with a cable you know is good ... if you are getting a "solid red light" - guess what, we expect you to do the basics and when you ask a question - provide useful information ... or most of us will be too polite to tell you that your question lacked any useful information and was "NO HELP AT ALL" ... so who was no help at all?

What is troubleshooting tip #2? Provide detail about what you have tried, done, are observing at each step - someone else will catch the "been there done that" captain obvious thing that is usually occurring - but you will have asked a useful question with useful information rather than being the "no help at all" person ending up in the wrong forum ... and when you provide useful information, there are a lot of people who enjoy helping troubleshoot - and you will get useful helpful replies - rather than offers to purchase you rig ...

Of course - most people get their answers and "go away" and never come back to say thank you to the community that solved their problem - a diehard members who have a thick enough skin stick around for the long haul and provide thankless help - and they are the ones along with Jstefanop that really deserve thanks for serving and supporting a small hobby blockchain/node/miner community that is able to support the various backbone networks ... and not just coin bags.

So thank you again - to all of the great members of the Apollo community and Jstefanop - for supporting nodes and the network! Keep up the great work! Keep being awesome! And know that a lot of us really appreciate this great community (I even appreciate the long-time trolls and haters knowing they can't bring good people down) ...

Dr. G