Quote from: AbuBhakar on Today at 12:34:45 PM

Quote from: Kenyoukillme on October 03, 2022, 09:33:44 AM

Quote from: AbuBhakar on October 03, 2022, 09:12:03 AM

Quote from: Kenyoukillme on October 03, 2022, 09:07:22 AM

Hi Guys!

I’m new here so not sure if this is the right place to post this but I have been using cloudbet recently and I have a KYC request. Looking online I can see that many people never get their account back and was just wondering if anyone else has experienced anything like this?

I can’t get into my account anymore

Thanks all

99% of the account that didn’t get back are from the users who abused the casino promotion. I’m sure cloudbet email you about the reason for requiring you to KYC. You can have your account back if you comply with there KYC requirements. They just have a unique KYC method as reported by other user here but you will surely recover your account once you complete the KYC.

Will you mind share the cloudbet email about the details of your account issue? Use imgur to upload screenshot and share it here.

Thank you! I didn’t even use any promotions so I think I’m okay with that. I’ll look on the thread to try and see Other peoples experiences of this. Do you know how long it usually takes?

(I think I did the Imgur wrong)

I’m looking at reviews of cloudbet on trustpilot and there’s a lot of people that have my issue . So I assume I won’t get my 10k withdrawal .

I will tip anyone that helps me get my money back

You are all good if you didn't abused any promotion or money launder(deposit>few bets on low house edge games>withdraw multiple times). There are a lot of case here that get there money back after they do the KYC. You have a huge balance in your wallet which above the maximum amount for non KYC users. It's a requirements of AML and some casino has this kind threshold to there players to required KYC.

Don’t panic and just update us here what’s the support response to your case. We are backing you up in case that you prove that your account is clean while cloudbet is holding your balance after you do KYC. Goodluck!

as long as you don't cheat and it's a pure result of winning you don't need to worry, after all it's only natural if Cloudbet finds a little suspicious activity
no need to worry it will be resolved if you are right