Support plays an important role in the operation of any casino. But if there are violations of the rules of use of the casino, support can solve the issue not in favor of the user.
Every casino has many competitors, as well as just scammers. And not all complaints about the casino are true. In any case, you need to carefully understand and not believe everyone.
It seems to me that you need to play only in those casinos that have been on the market for a long time. Cloudbet has been operating on the market since 2013 and is constantly developing adding new features and functions.