Quote from: The Pharmacist on October 10, 2022, 11:37:32 PM

I kind of wonder what it takes for an altcoin to get Ledger support, whether the devs have to pay for the "privilege" or what. I assume that's probably the case.

Ledger works with native apps (I assume those are built in-house by their team) and 3rd-party apps built by the development communities of those digital assets. No idea if the creators need to pay a fee to get their coin supported by Ledger, but there is an official listing process that people can fill out and request for their tokens to be supported. After that, they should eventually check the requests and add those they agree with with the next Ledger Live update.

Quote from: Gorilla22 on October 13, 2022, 11:57:53 AM

2. There are manufacturers who replace defective wallets only if you send them the defective wallet first.
I don't have answers to the questions like:
- Who pays for sending out defective wallet?
- What happens if you discovered it is defective AFTER you set it up with your seed, and cannot wipe/reset it?
- How long does it take to send it to manufacturer and get replacement?

I spoke with Ledger's customer service on this topic a long time ago. If your device breaks, they will ask you to test out a few things and make videos of the whole process. If you can't fix the problem, they might offer you a free replacement immediately or you will be asked to return the HW. Obviously, you have to pay for the shipping if that happens. It's hard to tell in which cases the device needs to go back to them and when it doesn't. That's something that needs to be discussed with the support. If you are asked to send the HW back, you should get a refund if they determine it's defective.