The player's account has been opened and he can withdrawal all funds that were both deposited and won in Moonbet.io
thanks for the solution. this ends well. hope the OP can confirm the withdrawal and lock this thread.
To be clear, the player did NOT win thousands of dollars betting in Moonbet as originally claimed. He did however have a balance which he was wrongfully unable to withdraw over the past several days.
The OP mentioned that the failed withdrawal was 3500 usdt. does this mean there is an error in the information provided?
I won some and got limited and when I wanted to make a withdrawal of 3500 usdt my account got closed.