2. In response to your request, we are required to refund the designated account he gave instead of the original wallet because "HE DOES NOT HAVE THE ACCESS TO THE ORIGINAL WALLET" which we cannot satisfy.
Since he had to go though KYC in order to order the miners (according to your TOS) how come you don't allow the change of the address? What's preventing you from verifying his identity one more time, to be sure that is the same person who ordered the miners in the first place?
While checking your TOS, I found something I haven't seen at any legit online shop. Is that really how you treat your customers, not allowing them refund at all?
NO REFUNDS
Expect as provided for in this Order Policy, after an order has been submitted, a request to cancel the order, refund any part of the price or change the ordered Product(s) to different Products(s) or different batch(es) WILL NOT BE ACCEPTED by CANAAN.