While checking your TOS, I found something I haven't seen at any legit online shop. Is that really how you treat your customers, not allowing them refund at all?
https://shop.bitmain.com/product/detail?pid=00020221030110209340BlAGIXVS065E
Quote
4. After an order has been submitted, a request to cancel the order, refund any part of the ordered amount or change the ordered item(s) to different item(s) or different batch(es) will not be entertained by BITMAIN.
They all do post this but it's mostly just on the surface, just as people do manage to cancel orders and get refunds from Bitmain, as you can see they agreed to send back the funds to the original wallet, so they agree on a refund but with their conditions.
It's just stupid at this point of course they could make an exception especially since OP is having a meltdown and is probably one inch away from a heart attack but at the same time, you just can't just send funds to a different wallet that easily, especially since the buyer changed his mind a few hours after the order. What if he used somebody else account and coins to pay?
And tell me exactly, why should i go thru their whistle consider i go not only thry KYC but 10 different other NAZI checks to confirm myself. Including screenshot of the payment from my phone...
And interesting, what do you think, if you were in my situation what would you do if you lost access to the original wallet you send money from? Leave them 6000$ for free just because you lost the seed and your hardware wallet is dead? Cmon
