a few things are suspicious to me from the OP.
A few hours after he sent the transaction, he requested a refund but to a new address. First, because his Ledger is broken?? A dead hardware wallet in just a few hours sounds like a bad excuse to me.
only 15 minutes later, he claims again that he does not have access to the email address and therefore no longer manages that bitcoin address.
so what is the real reason why he insists on a refund to a new address?
https://i.ibb.co/LnQSxBg/image.pngI don't know anything about Canaan Online Shop, but they are right that they did not immediately return the money to the new address. certainly not after the OP's way of communication.
Bad excuse? Yeah sadly hardware dies without notification. It is not my fault, and even if it was, in the end its my money right?
Why i insist on a refund to new address ? Because i don't trust Canaan anymore and i want my money back ? Consider my ledger is dead, what other options i have than requesting my refund to wallet i have access to?
And why you are missing the part that i passed KYC, and provided 10 other NAZI checks to verify myself?
I provided things that no one else than me can provide and 1000% proof that i am myself.
I respect their ToS, but at this situation, there should be solution to take my money back right? It is not like i have other options?
I had few red flags before i order and i did it with shaking hands. After little bit of time, i realized my mistake and before contacting Canaan i tried everything to run my Ledge without success... Tell me what else i can do ? And how come you blaming me for asking for my own money? What's my fault here? That i am not hardware specialist to fix my ledger or not keeping my seed? Jeez..
I have access to my email address and i have send them many emails, and they confirmed they have my email... What are you talking about?
They even requested me to send the new refund wallet via original email i have registration on their website, i did it.
I provided every single request they ask even WAY WAY more as i already said.
I can provide screenshots hiding the sensitive information that i've done everything to verify myself.
Going thru KYC, Sending email confirmation with new refund wallet via my original email, sending TX of the transaction, sending screenshot of the payment page while paying to them, my full infos including shipping address and everything.
Excuse me but they have ALL the information from me to verify me.
This is just poor customer service from their side for not understanding that there is situations that doesn't depends on the customer such as faulty hardware wallet.
