Quote from: magnetinik on Today at 06:12:43 AM

Good morning everyone. I am writing to inform you that nothing has changed. I am always waiting for communications from them and at the same time retrying withdrawals, but they continue to be refused. As is evident, no member of CEX.IO has replied to me here on the forum, neither publicly nor via PM. At this point I wait a few more days after which, if the problem is not solved, I will open a new thread in "Scam accusations". I specify that I have passed the stage 1 and 2 checks, so I can safely deposit and withdraw, even cryptocurrencies. I see no reason for withdrawals to be declined other than to keep the money in the account.

Thanks to everyone and have a good day.

Hello!

Thanks for bringing this to our attention.

Our mission at CEX.IO is to safely connect people to opportunities in cryptocurrencies and decentralized finance, serving as a guide alongside their personal journey. We take this responsibility seriously. We value the trust placed in us. There are no shortcuts in our operations or ethics.

Throughout our companys history, effective and trusted collaboration with global regulators has always been a top priority. Our teams are constantly working to maintain our compliance with evolving regulatory requirements and financial industry standards. You may learn more here: cex.io/legal-security

Although due diligence can take time, it's important to emphasize that your messages matter to us. Our team will contact you as soon as the information youve provided is thoroughly vetted. Still, we've already asked the team to check the case and update you at the nearest time.

We thank you for understanding and welcome you to contact us with any additional questions or comments.