Quote from: Canaan Online Shop on Today at 09:04:21 AM

Quote from: Canaan Online Shop on Today at 09:03:11 AM

We do appreciate your support. We are happy to share a satisfactory result with everyonewe here. If the real customer agrees, then we will share the refund receipt.

No need. I can see that you have made a full refund to the customer and the transaction is already visible on the blockchain:
https://blockchair.com/bitcoin/transaction/5b9599e75894c8cbc49da120d23e4143890ff5f702ca92b3224da7631d18c02d

As far as I'm concerned, case closed. Thank you for being professional about this.

The refund was confirmed by our real customer. Cool

https://imgur.com/a/uV0VBCr

Thanks again for your attention and support, we do appreciate it all.

We will further remind our customers to prevent fraud, and we will upgrade the security of emails.
Please never trust any fake admin who PM you.
Scammers are everywhere, we cannot eliminate them but we can avoid them.
Good luck to all the nice ppl, cheers!
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It's good to see that you and your team handled this professionally. A lot of middleman scams on Telegram hence why it's better that you provide support only via your platforms live chat or setup a support ticketing environment for clients to open tickets. That way it will be easy for you and your team to see the original buyer.