I do feel bad for the personal attacks on AMT, but at the same time I have lost thousands of dollars due to AMT's dereliction of duty and law. Bruno does get out of hand sometimes, but AMT does not follow it's own forum rules saying for instance that we should not talk about order numbers here when a few threads earlier they were asking for our order numbers. There is no rhyme or reason to this forum, there are no rules. Don't try to figure it out. Don't tell others about what they should and should not post, when you AMT do not follow your own self-imposed rules.
If we ask for order numbers, we follow up directly with the client via email/phone, but usually do not communicate any further here regarding a specific order. The have been a few mishaps here and there, but that's generally what we stand by.
Regarding posting on "personal" basis, we always write "we" in most cases. Sometimes Jim or Josh will slip, but all and all we are trying to keep this as professional as possible. If we could do without the trolls and non-related spam on this forum, we're sure things would go a lot smoother.
Also this lawsuit has revised our thoughts on refunds/upgrades. We feel, even though our financial situation isn't one of the best, that partial refunds or partial upgrades are due to our clients. We're working out a program and will release notice of which by the end of the day.
At the end of the day WHO is posting really doesn't matter to the customers. Whoever is behind the keyboard is representing AMT, that is all that matters. Customers just want to know whats going on. Clearly you seem to be trying to get us updates via this forum. I gave in my previous post what I know to be sound advice on the matter. It works and has worked repeatedly in various industries. Entire books are dedicated to the subject. Just communicate properly. And to the right people. You guys are missing the mark. Seriously if you have stock holders or investors (besides yourselves) you gonna go give the most attention to the coffee guy at saxbys who has an opinion of your company while your stock holder is waiting? This is pretty much the internet equivalent of what is happening here. Get your priorities straight with your customers first. This means talking to them reaching out to them if not on an individual level then a mass email level. This is not hard to do. Put the customers first. Detractors deal with them second AFTER customers are responded to if you feel you need to. If you have to take further action then do it. But at this point you have both angry customers AND validated the detractors by responding to them. Your arguments don't matter. Your actions do. Respond to people who WANT to be customers and ARE customers first. Don't worry about the haters. They will hate no matter what you say or do. BUT their voices will be lower and they might even stop posting if you are more responsive to your customers alone. Other potential clients will take note. Trying to stump for you guys here with what is the reality of your situation. You got more going on I am sure. But the fact is lack of and poor communication is what got you in this mess. I am helping you with some free advice on how to get it turned around.