Quote from: dugdig on April 11, 2014, 07:32:03 PM

Quote from: Zoomhash_michael on April 08, 2014, 05:41:08 PM

Quote from: IchibahnSLC on April 08, 2014, 02:18:01 PM

Quote from: Zoomhash_michael on April 07, 2014, 10:00:53 PM

Quote from: anarchyx914 on April 07, 2014, 03:45:28 PM

I wanted to take a moment to share my feedback about Zoomhash. To give everyone background, I bought (3) 20 packs of Gridseeds from them when they first set them up.

I have had a number of issues with my purchase and I will outline those below:

They shipped my accessories in 2 separate orders and used 2 duplicate labels for them. I had to goto USPS and pay the shipping cost for the 2nd label to pick my order up
They shipped me accessories to only power 20 of my 60 gridseeds. They sent me more when I told them about this, but had to wait an additional 2 days.
They shipped my 20 packs with 12v power supplies that branch off into 8 gridseed cables. Every single one of these power bricks that had the 8 way splitters has died in less than a month.
The power bricks that have 4 way splitters are fine, but I fear that they will also die.
They told me they were sending me PCI-E replacement cables for my gridseeds (60 of them) and only send me cables to power 36 gridseeds in total, clearly not enough for my 60.
Of those 12 power cables, 6 of them were FEMALE MOLEX, they cannot at all plug into a PSU molex connector as those are also Female. I looked everywhere and I cannot find any Male to male molex cables to allow me to use them with my PSU. Even then, I shouldnt have to buy additional accessories when these were sold as plug and play.

On the customer service side of things, Michael has been helpful and very customer focus driven. While he was very helpful in resolving some errors, the amount of issues I have had with my $12,000+ purchase is ridiculous.

24 of my gridseeds are now down completely. I have a total of 60, 24 are out of commission due to blown 12v power bricks with less than a month on the clock. I can only hope these weak power bricks did not do any permanent lasting damage to the gridseeds by under powering them.

The 12v Power bricks that they shipped me get dangerously hot, to the point of burning my hand (I cannot keep my hand on them for more than 10 seconds). I do not think these cheap bricks are meant to run an 8 way splitter to power these.

If I have one positive comment about Zoomhash, it would be that both Richard and Michael have been very helpful, and have corrected every issue I have brought to their attention in a timely manner. They have demonstrated great customer service in regards to my situation.

I think what I am getting sick of is the sheer amount of problems I have had in general. I think that all of these problems could have been avoided by being upfront with customers ordering the 20 packs and telling them that they were splitting off of these bricks. When I ordered it was not mentioned how the devices were powered and when I asked the sales rep he didnt know. If I had known they were being powered this way I would not have ordered them. I would have ordered the 340watt PSUs that everyone else is using with open ended terminals.

Here are some pics of the cables I can't really use...

PM your order number and phone number. We will take care of you. Sorry about that

My RMA is starting to be a nightmare. I sent 2 GS units in and was only sent 1 back. Its was well over a week before I received the replacement and only 1 was sent. So now here I am, I've been out 2 GS units for a while and now I have to wait longer because Richard says I only sent you guys 1 unit even though they were in the same box. So far i've had 2 problems with ZoomHash:
1. This RMA issue.
2. Michael said he'd throw a bit of btc my way because, at the time, he couldn't go any lower on our order of 30 on the price than our order of 10. So he said he'd send some btc over ( we paid with PayPal) to make up for that.

I don't mean to be a troublemaker but I need issue 1 resolved asap and issue 2 is just in the back of my mind if I order more. Other then those 2 things transactions have been smooth.

Hi IchibahnSLC.

I think I know your order number but just to confirm, can you PM your name and order number?

We will send some funds back for the lost mining days and also fix the RMA issue. Thanks.

Hi

Even I, from 15 days I still GS 4 out of 10, because of a faulty psu that broke them.
I opened an RMA # 0025, I was told that they would be shipped on 04/08, then I have not heard anything more.

it is a compensation to me for the lost days of mining?
At the moment I'm losing 40% of my ROI, that even at 100%, is already long.
I hope so.
Thank you.

Send an email to mcao@zoomhash.com we will take care of you. Thanks.