Quote from: Slow death on Today at 01:01:51 PM

Quote from: cloudbetscam on November 01, 2022, 01:10:12 PM

3 years ago I opened an account on Cloudbet, I made a deposit of about 0.29BTC, I played on the account and reached 0.92BTC. After that I could not log into the account. I wrote to support, and they replied that the account was frozen and that they would contact me via email. After that they stopped responding to my email. Every 2-3 months I send them an email, but no one answers, now I have decided to put an end to the fraudsters. I sent them documents for verification, my ID, selfie with ID, proof of address, but nothing. Can you give me some guidance on where to report this case. I have a lot of evidence and screenshots.

I saw you already posted in the scam accusation section, it's really sad that a casino doesn't respond to customer issues, have you PMed the OP? if you haven't PM the OP I suggest you PM him, he may not be active here on the forum but when you PM he will see if you enter the email he created an account on this forum, although I still think this casino should come here and you answer or they answer you when you contact them at the casino, I particularly stopped using this casino, I'm afraid of having the same fate as you, if they have this bad behavior of not responding to customers then it's not worth having an account in this casino

I think the OP has been inactive since last March in this thread, but actually my suggestion is to contact the service support on their website, if the case hasn't been solved I will also of course avoid this

Quote from: ultrloa on Today at 10:28:21 AM

Its useless to retain those inactive accounts since this could ruin their data and maybe they want to see their logs clean that's why they decide to do cleaning which is appropriate thing to do. Incase there is a balance in the account I believe they sent a mail from the email address use by the user to alert them about their remaining funds on their account to withdraw it or be active so that their accounts will not be suspended.

yes that's why i never ask the site to restore everything that's been abandoned so no point in prolonging the real problem it came from my own fault