It's more recouping losses, as we've already lost a significant amount
You're a casino, you're in the business of taking people's life savings. Playing the victim card doesn't seem right.
There's always 2 sides to every story and then there's the truth. without knowing exactly how much money they "lost" we can't really know anything. The OP hasn't explained how much money he popped them for either. Maybe he should do that. obviously he must know.
Well we have heard both stories from the casino and the player. I think it dosent matter much how much he won,you can bet and win on other casinos aswell. As far as i seen the rules were different but still want to hear a little more from rollbit on this matter. I think they should change their policy for the future and not allow multi accounts so that situations like this dont happen again.