Quote from: rozak on November 21, 2022, 03:37:22 PM

Quote from: genji87 on November 21, 2022, 03:13:40 PM

They just said "you're guilty, we'll take your money". It's unbelievable.

I'm sure a casino with a good reputation won't do that without proof. this could be related to the address you used for deposits and withdrawals. maybe you forgot to share the address for deposits with your other account, or your friend's account.
It could also be related to the documents you provide. This also makes sense when you have been banned in the past and created your new account to continue your fun.
the only way you can do this at this time is to contact the representative. but seeing your case, I doubt you will get your money back.

Thanks for your input. I'm not sure what you mean with the part in red though.
As per the rest, I've not been banned in the past. But of course, I can't prove that because is unprovable.
Yeah, I doubt that too, that's why I'm mad.

Quote from: PX-Z on November 21, 2022, 04:27:48 PM

Most casinos ^{(reputed or not)} who labeled their users "multi-accounting" don't usually give proofs to other party, it's unfair, either the user is telling the truth or not. This only happens ^{(casino giving proofs)} if most of the community trying too boycott the reputation of the said casino. For the OP's case, i don't think Stunna or their CS will give you detailed statement regarding your case ^{(well, i still hope so)} not unless they are in a hot seat.

Thanks for your interest. It is unfair.
In the rest of the world (civilized world, at least), the burden of proof is on the accuser, the accuser has to prove that the other party (me) is guilty. They instead just do what they want, knowing that in 99% of the cases players won't resort to proper legal action that would be very costly. Sick.