I had 700$ in eth ltc pending withdrawals since months. II had to verify my account so i can withdraw. Before verifying i went to support chat TWO TIMES asking for the cancelation of those withdrawals as i dont have access to those wallets i used months ago. Yesterday i verify my account and guess what happen. No one of the TWO AGENTS i talked with give a shit about what i told them. Withdrawals were still made to the address i gave months ago. Now what? 700$ lost cause two stupid guys cant do their job???
https://ibb.co/VDBD3Pbhttps://ibb.co/LnKzrrthttps://ibb.co/g4LfH4Lhttps://ibb.co/f1TVN3mSorry to hear that, but the only thing I can see in all the screenshots you have posted is that all withdrawals will not be processed/cancelled until you completed KYC. I would contact their support again to try to solve this issue and maybe the OP of this topic can also help with your case.
Since he already brings the issue here might be possible that OP can review and help regard to his concern. It's true that he can
continue communicating and keep on trying to solve his issue.
The process still can be pushed if he will get someone from the support who has
good knowledge of his case, the right people who can continue reviewing and
make some deeper investigation.