I have the same issue as cryptostuneris.
I was playing the dice game and won about $40,000. I couldnt believe it and I was elated as Ive never won that type of money before. I was so happy as that much money is life changing for me. I was able to make one withdrawal of $10,000 (their daily max) before i got suspended for suspicious activities and now Im unable to log in.
I reached out to support and they flagged my account so I needed to kyc. It has been over 2 weeks since I submit my kyc and still no luck.
I have been contacting support via intercom and they read my messages but havent responded since they told me that they are waiting for the game provider to review my bets.
I dont have anything against owl.games for doing their due diligence to ensure nobody is abusing their system but i would really like to get this resolved because I could really use the winnings for an important unexpected emergency and I am hopeful owl.games will see this so I can finally be able to withdraw money that I legitimately won.
Dear Player,
You account was banned because serious violation of our terms and conditions. While we do not want to leak any of your personal relevant info here in our ANN thread.
The violations are not limited to, VPN usage, fake ID, invalid KYC doc, multiple accounts etc.
You should write to
risk@owl.games to inquire details. Also we reserve legal rights to ask you to send back the profit you have withdrawn from us.
Thanks
The documents I submit to you are not fake. The fact that you cant distinguish between a real document or fake document is concerning to me. And if you really have the legal right to take the money back I will see you in court because my documents are legitimate. I cant believe this is even happening right now.
I made another account because I could not even contact support without making a new account. I didnt make any deposits or withdrawals on the new account i created.
And as for invalid KYC doc, please have your risk department reply to my email specifying what documentation they specifically need so I can provide it.
I have done nothing wrong here and I will happily dox myself publicly to prove you are in the wrong.