Quote from: Slow death on Today at 09:22:26 AM

Quote from: Bet24Star Casino on November 24, 2022, 02:09:51 PM

- On verification - we're not going to ask for verification until you reach 2k in deposits or withdrawals whatever happens first. Also, it is very important that the player complies with general T&C not to be asked KYC earler.

well, I see that in other casinos they only ask the customer to do KYC in cases of registering some suspicious activity, and your casino has the same license as all casinos that only ask for KYC in case the customer is under suspicion of some activity suspicious, why in your casino do they ask for KYC in case the customer reaches 2000 euros in deposits and withdrawals? in part your license is different from the licenses of other casinos? can you show us if your license is different from other casinos that also have a license in curacao?

being that KYC is something to prevent money laundering, I ask you how is it that a person who makes a deposit of 100$ and played in your casino and turns that 100$ into 3000$ playing in your casino and never made any withdrawal and then he wants to take the 3000$ and you ask him for KYC, how would that person be laundering money? Is it really necessary in this case KYC?

Quote from: Bet24Star Casino on November 24, 2022, 02:09:51 PM

- When you deposit 100 eur you receive 200 eur as bonus - so 100 eur go to real money account and 200 eur to the bonus money account. The difference is that if you win with your own money you can cancel the bonus part and withdraw immediately. If you win with bonus money you need to complete wagering requirement to be able to withdraw. In total whose 2 accounts will be 300.

just so I understand better:

if I deposit 100 euros, I will earn 200 euros in the bonus account, but if I play with my 100$, I win and I have 110 euros for example, it means that I can withdraw 10 euros from the bonus account, leaving with 190 euros in the account bonus and 220 euros in the normal account and then can I withdraw the 220$ euros? Is that it or is there something else? assuming that I can withdraw the 220 Euros, then I can no longer deposit 100 euros and win to be able to withdraw part of the bonus or can I deposit again and if I win, withdraw a part of the bonus?

On KYC - if you're a licensed casino - even Curacao - you're obliged to verify your players. There are various objective reasons to do that, to verify that you're over 18, for example. By not doing so you risk losing your licensed brand. And we are not talking about suspicious players yet. In case of some fraud suspicions etc you definitely to get additional proofs.Of course, everyone decides what to do and how to run the business.
As for the money laundering procedures - they definitely exist, there certain requirements and protocols that all casinos should follow. Unfortunately, that is not for public discussions.
On bonuses: if you deposit 100 euros and get 200 eur in bonuses - and you start playing - you play with your money first. You win 10 and have 110 on your money account. These money are on your cash account, not the bonus one (you still have 200 eur there as you haven't touched them yet). At this moment you can withdraw 110 eur. For that you need to cancel all your pending bonuses (you can't withdraw when you have any active bonuses).
You start playing with bonus only when your cash balance is 0. And you need to complete wagering requirement of the bonus to be able to withdraw any winnings from bonus money.