Quote from: Saint-loup on November 26, 2022, 02:35:55 PM

Quote from: SSCEZAR on November 23, 2022, 05:43:19 PM

unfortunately, you are also one of those who suffer torture from this bookmaker, which started after 2 years, and reached its peak with the fall of crypto. Unfortunately, they are looking for a document that you don't have, so that they can later justify themselves in case of a lawsuit. Even if you verify all the levels, you won't get your money

Which document are you talking about precisely? I don't understand. I didn't see they were asking for any document anymore, they've decided on their own to close his account and to keep his money. He can't even use his account to contact them through the live chat from what I understand.

Unfortunately @genji87 if they don't bother to reply here like they don't seem to do for anyone since several months, the only think you can do is to bring your case to Askgamblers or a similar platform and to their license regulator.
But the way they are dealing with all these cases is very concerning, because they don't seem to be worried about not looking professional anymore. Several complaints on Askgamblers have been closed with an unresolved status. https://www.askgamblers.com/online-casinos/stake-casino-review/complaints

I don't know which document he is talking about, I wasn't asked for any document. I verified my account up to level 3 when I opened it. When the trouble began, even if I wasn't asked for any document, I tried to send them the income statement (to bring my account to level 4) but got no answer from them.
To be precise, I can log into my account and talk to live chat but live chat only directs me to mail support, which doesn't answer me.

I tried to bring my case to Casinoguru but so far nothing happened. I'll bring it to Askgamblers too. Thanks for the suggestion and for your interest, this whole story it's bringing me down and it's quite refreshing to find someone that doesn't ignore/dismiss/accusesofbeingascammer you.