Quote from: terrapinflyer on April 09, 2014, 05:54:18 AM

Quote from: TinkerTom on April 09, 2014, 05:13:38 AM

Quote from: DebitMe on April 08, 2014, 08:51:22 PM

Quote from: DebitMe on April 02, 2014, 07:03:56 PM

Just for reference, will update when this is resolved...

I requested a refund from MinerSource last Friday, was immediately told it would get done and mailed on Monday or Tuesday of this week, and I would receive a tracking number. I have still not received a tracking number and have emailed twice asking for a status update. I have no idea if it is in the mail or not, or the status of my refund. Bobsag, please look into my email inquiry.

Thanks,

DebitMe

Update, received an email last Friday saying that the funds should clear into their new bank either that day or yesterday, as of right now I have not received an email with explanations or tracking. Sent an email earlier today asking for a status update and when I can expect to receive refund.

Will update when I hear more.

I notice that MinerSource has a new distribution channel, Microcenter, so I suspect with that and the expos, they're busy (congrats!). I'd sure like to get some resolution though -- bobsag3's been pretty quiet on here for awhile.

I called Matt at minersource and had a great convo with him about this situation. He was more then friendly and helpful. If your having a hard time getting a response via email and support tickets why not just call?

Sales/Support: 573-202-0370

*edit: formatting*

Don't suppose he happened to mention when our Prospero orders will re-appear on this new Minersource website?