Quote from: jamyr on December 05, 2022, 10:02:38 PM

Quote from: bobstone on December 05, 2022, 11:08:02 AM

Quote from: Mahdirakib on November 21, 2022, 05:48:52 PM

Quote from: bobstone on November 18, 2022, 06:16:12 PM

I can't speak to your individual case as during sensitive cases only certain members of the team are directly involved, but i can say with confidence that DuckDice pays out on a daily basis for greater withdraws than 1.1 BTC often instantly or in cases where a review is required within a day or two and it is not in its interest to 'look for reasons not to pay for exact reasons like you posting this. In some special circumstances, the review process can drag on, especially during weekends.

I would like to know the update of this issue. Have you guys processed the withdrawal of the user 'LokkoMocco'? He hasn't visited the forum after making his last post on 18th November. You shouldn't show the excuse of weekend days to delay the process, because 1.1 BTC is pretty good amount. The admin should have given priority to this case.

Thank you for your question. While such a case is always a priority, in this particular case we prefer not to disclose more details other than to confirm that abuses were detected. We want to avoid giving people ideas on how to replicate such behavior and we trust that the reasons for the lack of further response are clear on this basis.

We appreciate your understanding and we hope that our track record of many years of successful operation speaks for itself. Such incidents are rare and we believe it is important to not let isolated cases overshadow the overall positive experience of our community. We value the support and trust our members afford us.

Our reputation is worth far more than 1 bitcoin

Bobstone
Live Support

we believe it is important to not let isolated cases overshadow the overall positive experience of our community. We value the support and trust our members afford us.

This is like saying,

Hey we were fair with 99 players. Lets f*ck the 1 out of 100.
And shut him/up with coverups and lets ban him.

Yeah thats your track record in my POV.

Well to be frank, since it only takes 1 out of the 100 cases to cause enough friction that the other 99 don't wish to play anymore, our aim is to treat everybody fairly, of course not everyone using our services is trying to do the same

Quote from: Alphie12 on December 05, 2022, 10:34:08 PM

What would cause an account check with compliance?

Ultimately anybody's account can be for various reasons; we have a strict mandate and licenses to uphold as do all casinos, and the exact conditions of which we will require more information are mostly of common sense, for example, if money is being deposited and withdrawn without being wagered which might suggest an attempt to obfuscate sources of funds or many other such examples.

What I would suggest though would be to engage with our lively community and ask about people's general experiences and I'm quite sure you'll find it to be in a positive light.....(well most of the time Tongue

), it'd be wonderful to please everyone all of the time but I am not sure such exists with such a colorful community as crypto gamblers.

Bobstone
DuckDice Live Support