Quote from: tomal1003 on February 12, 2023, 02:20:10 AM

Quote from: tomal1003 on February 06, 2023, 03:21:33 AM

I am also facing this problem. I contacted live support and they referred me to email support.
I sent 2 emails on 11th November and 15th November but till now, no reply from the team. Since I have no funds there I gave up and never went back there.

Quote from: tomal1003 on December 07, 2022, 04:23:56 PM

Quote from: BC.GAME on December 07, 2022, 01:27:10 PM

We have 28 live support agents working

To be fair, your support system is really poor. I contacted support about my account issue and they asked me to write an email. Maybe my account is blocked due to long-time inactivity. It was not so hard to solve.
I followed their instructions and sent an email on 11th Nov. But I didn't get a response from your support agents yet.

Proof of my email - https://prnt.sc/2P6HPA8_1_Sg

UPDATE:
I have contacted the live support team again. The team said I need to verify my KYC though I don't know how to do it as my account is still blocked.
Also, I don't know why they are asking me to verify KYC. As far as I can remember, I have never deposited there and have no funds left in my account. I just wanted to share my affiliate link on my blog and Telegram group.
Anyway, I would stay out of it and not verify my KYC for no reason. [note: the support team is super slow]