Hello holydarkness,
For Coinbox1, I don't think I understand the situation correctly, so please enlighten us. First, was OP's account banned because of the reason he mentioned on the quoted email --the unfair advantage-- or because they're yet to fulfill the KYC TnC?
KYC is much needed in this circumstance as per our T&C and it is imperative for a comprehensive evaluation of the situation. In the absence of it, I am afraid it will be impossible for us to discuss what might have happened with confidence or provide any further assistance.
Suppose I'm a retired professional soccer player who spent his time compiling data and player's statistics, then analyze them and guessed the strategy their coach will utilize based on my prior experience as a professional player, and I won. This is illegal?
(Note: This is not related to this case in discussion here) Most definitely not. "personal involvement" here typically means
- the player himself or herself and individuals who are connected to the player and therefore have access to the internal info, or even able to influence the outcome of the game;
- personal presence on the field of play during the game;
18.1. Without restricting our ability to rely on other remedies that may be available to us, we may suspend and/or terminate your account, cancel any outstanding bets and/or confiscate any or all funds in your account at our absolute discretion if:
* We determine that you are using TrustDice.win in a manner that gives you an unfair advantage, for example making bets on insight or professional knowledge about a sport gained via personal involvement or participation in the particular field of sport or using the late bets strategy;However this clause would most likely be triggered if you were in discussion with your old pal who is inside the team and paid him to access information that most people don't know about. The same applies if your old pal pays you to bet with his internal info.
Thank you.
TrustDice Team