Hi holydarkness,
We appreciate your questions.
you banned their account because they had suspicious behavior --i.e. insider info
As I previously stated, "
Note: This is not related to this case in discussion here". When I discussed about insider info above, I was simply responding to your question about the T&C clause related to insider info.
Again, such discussion has no direct relevance to the OP's case.Have you studied OP's account closely and have solid proof before freezing it or were you just ban-first-ask-later?
Prior to the ban, our Risk Management team have found substantial abnormalities surrounding the OP's account and other suspicious behaviors. However, kindly note that our updated internal policies forbid us from sharing such details in public forums unless particularly authorized, for both privacy and anti-abuse concerns. As the matter of fact, for the purpose of open and transparent communication with Bitcointalk community, in the past we had shared such details on the forum, which did get us compliments. But in the meanwhile such info was later exploited by abusers who saw it. As a result, our marketing team has received criticism internally.
We have no problem sharing such details to a 3rd party arbitrator.
How do we know that it is not a foul play by your platform, that you didn't just invent the situation and you won't use the same reason for other user(s) in the future?
As you may have noticed on this forum, plenty of forum members have been using our platform for a long time and have no trouble playing and withdrawing. Some of them are high level users like you, with Legendary or Hero badge. In fact, we spend much more money doing marketing on this forum than the amount being discussed in this case. As one of the established crypto casinos, and an operator who has been in this market since 2018, we have no reason to arbitrarily ban users just because he or she wins. We have no money to make in protecting our reputation.
With regard to "is TrustDice legit",
we have prepared a page dedicated to answering this question. You can also take a look at the chatroom on the right to see for yourself. And TrustDice is also pretty much the best rated crypto casino on TrustPilot.
All in all, we strongly encourage OP to complete KYC procedure as requested, otherwise there is not much we (aka the marketing department) can assist at the moment. We do our best to assist every player, but if a player refuses to assist himself, our hands are tied.
Best,
TrustDice Team