[...]
I think either
1. He genuinely doesnt know.
2. The reason is too absurd/embarrassing, and hes afraid of the negative feedback.
[...]
To be fair, actually, you are kinda agreed to submit documents for KYC purpose if they ask you for it, written on their TnC.
3.9 We have the right to carry out KYC (Know Your Customer) verification procedures and access to your Member Account may be blocked or closed if we determine that you have supplied false or misleading information.
But, as your screenshot of chat suggested that you've suggested this --and still getting blocked-- so... let's move our focus to
Coinbox1Hello holydarkness,
For Coinbox1, I don't think I understand the situation correctly, so please enlighten us. First, was OP's account banned because of the reason he mentioned on the quoted email --the unfair advantage-- or because they're yet to fulfill the KYC TnC?
KYC is needed in this circumstance based on our T&C [...]
(Note: This is not related to this case in discussion here) Most definitely not. "personal involvement" here typically means
- the player himself or herself and individuals who are connected to the player and therefore have access to the internal info, or even able to influence the outcome of the game;
- personal presence on the field of play during the game;
18.1. Without restricting our ability to rely on other remedies that may be available to us, we may suspend and/or terminate your account, cancel any outstanding bets and/or confiscate any or all funds in your account at our absolute discretion if:
* We determine that you are using TrustDice.win in a manner that gives you an unfair advantage, for example making bets on insight or professional knowledge about a sport gained via personal involvement or participation in the particular field of sport or using the late bets strategy;However this clause would most likely be triggered if you were in discussion with your old pal who is inside the team and paid him to access information that most people don't know about. The same applies if your old pal pays you to bet with his internal info. Unfortunately, crypto sports books like ours attract insider betting these days.
Thank you.
TrustDice Team
Thank you for the link, I've actually read and familiarize myself with them before writing my post. And although it is true that by the TnC your user are agreeing on a clause where they have to submit KYC if needed, your explanation did not exactly answered my question. But if I may infer from your seemingly deliberate vague answer, you banned their account because they had suspicious behavior --i.e. insider info-- and thus you feel you need to check their ID? Then why did your team still froze OP's account although they already offered to complete KYC?
And let's take one step backward here on the reason itself, can you provide evidences that became the basis of this suspicion? Have you studied OP's account closely and have solid proof before freezing it or were you just ban-first-ask-later? How do we know that it is not a foul play by your platform, that you didn't just invent the situation and you won't use the same reason for other user(s) in the future?