Quote from: Coinbox1 on December 12, 2022, 02:06:29 PM

Quote from: holydarkness on December 11, 2022, 12:57:21 PM

Or every other threads, they're handled in similar fashion where --as said above-- you asked for their account details and then informing us why'd they got banned. So why is this case different?

We did not treat this one differently from the other cases. Most of the other cases completed the KYC before they found this forum so the biggest difference is that the OP here never finished the KYC. OP's refusal to KYC prevents us from concluding whether or not this was abuse, and from fully examining how the abuse was done. As the OP continues to make excuses to avoid KYC, we suspect the real reason is not what he said it was. It could be a deliberate smart move.

We have seen abusers buying fake KYC or paid KYC and it takes time to find the right KYC vendor. And when that's needed, buying time could be necessary.

Sorry that I have to not spend more hours on this single thread. We look forward to resolving our differences on AskGambler, as 2 sides both agreed.

Thank you and we will remain committed to open, transparent and meaningful communication with the Bitcointalk community.

TrustDice Team

I'll quote myself for reference of my insight on OP's offer for KYC at the very beginning of the issue --i.e. during live chat with your agent--,

Quote from: holydarkness on December 09, 2022, 04:59:02 PM

[...]
I'm not saying OP is right and you're scamming them, there's even a possibility that they're a multi-acc abuser and the KYC they offered is a bluff, or fake ones. [...]

by it, I mean as in OP actually didn't want to do KYC, so they did a reverse psychology where they offered it in hope that your team will said it isn't necessary, or if your team agreed on the offer, they already had a fake KYC prepared.

But for that very same reason I can't agree on the rest of your post about they're trying to buy time by procuring reasons to refuse KYC. I'd like to point out that they offered to perform KYC again, which you failed to address and lead to the situation where it further strengthen OP's doubt of your platform's trustworthiness and ultimately reluctant to perform KYC.

Quote from: Poika5 on December 07, 2022, 11:49:22 AM

Quote from: Coinbox1 on December 07, 2022, 11:45:58 AM

Hello Poika5,

I learned from our Compliance team that a KYC request has been sent to you. Please kindly complete the KYC procedure via email ASAP.

Thank you
TrustDice Team

1. The reason for my ban / Or A public apology from Trustdice representative.
2. Will you unban me if i finish the KYC?

Please kindly answer ASAP.

Suppose that the scenario is true where OP tried a fake KYC, if they didn't have fake KYC ready for disposal and tried to buy time, they won't try offering it right away the second time. It is quite logical to assume that they offered because they had it ready. By this basis, the idea that they tried to buy time to look for fake KYC can somewhat be eliminated.

And since we're considering a scenario where OP faked a KYC or tried to buy time, it'll only be fair if we also consider a scenario where you tried to grasping at straws by asking for KYC and will later on claimed it's fake¹, thus OP account would be frozen for that reason. I'd like to point out from the neighboring thread a very nice example where you seems to try to... jump at slightest possible "straw" when the chance offered itself,

Quote from: Coinbox1 on December 06, 2022, 05:05:06 PM

Hello everyone,

As OP has publicly admitted, he placed bets after the game ends when the outcome of the game becomes available.

Quote from: Laki21000 on December 06, 2022, 03:30:09 PM

Yes, I placed this bet at the end of the match

[...]

let's admit, it is not that difficult to conclude that the OP of that thread had a language barrier and tried to say something that had a different meaning, especially as they've mentioned their mothertongue is not English on their opening post --by the way, Laki21000, this is one of what I wanted to comment that I referred on my previous post-- and to have an official professional representative of a professional platform easily misunderstood the real meaning of this very simple statement, it'll be quite legit for OP to further questioning your trustworthiness... IMO.

OP, how long has it been since you contacted and submitted your situation to AskGambler? 5 days? 6? Have you got any reply from them? I can't see your case has been escalated and displayed on their page, I thought on previous email they said it's about 48-96 hours?

Did your case got dismissed or something like with CasinoGuru? Can you please update if you had any further communication with their representative?

¹Note that it is not an unlikely scenario, in a recent case I am attending --that I wont mention which-- a platform counter-accused a fake KYC amongst other things although the originality and legitimacy of the documents can be verified by CasinoGuru.