Quote from: holydarkness on Today at 07:14:41 AM

I can't understand some of your statements, because what you said on the opening post and the other posts that follows are rather inconsistent. I'll try to snip without changing the point of the statement. Statement made in screenshot will be written in qoted text with the link to the image source below them. Your earlier post will be marked in red and the statements that follows and contradicted it will be in scarlet.

Quote from: Snne on December 13, 2022, 07:01:07 PM

[In reply to the question if you have previously opened an account]

Quote

Hello,
I don't have another account
Thank you

https://i.hizliresim.com/4bvti8h.jpeg | https://i.hizliresim.com/ra9wuls.jpeg

[Sportsbet's representative then mentioned several names they flagged and asked if you're familiar with them]

Quote

You also flagged me for using multiple accounts. I don't want to misrepresent you. So, considering the possibility of any account that I have opened and forgotten before, when I try to enter with any password, I see that the accounts which you claim to have a connection with me in the previous email, are closed. I was really surprised by this situation.

https://i.hizliresim.com/2r7lq7a.jpeg | https://i.hizliresim.com/lii5r58.jpeg

[SB's representative explained the clause they deemed you've violated, not specific, but can be inferred that it's the point of multi-acc]

Quote

I have informed you that I do not have any other account, [...]
https://i.hizliresim.com/bcywbmi.jpeg

From this earliest part of your evidence, we can conclude that you're sure you don't have any other accout, but in a good gesture and as you won't mislead --misrepresent, in your words-- SB's representative, you're open to a suggestion that there's a possibility you had those account mentioned and forgot about them, and you tried to log-in with your password.

The situation you tried to paint here on the opening post is that you don't have any other account, but there's a possibility that --in a good gesture and form of cooperation-- you might had (an) account(s) in the past and forgot about them.

Then you said,

Quote from: Snne on December 14, 2022, 02:30:27 PM

[...]
You accuse me of using multiple accounts, but I don't have an active account other than my snne username. When you asked me if you knew these accounts, I checked that they were closed so as not to give you false information and they were. You confiscated my money without giving you an answer that I was linked to those accounts. Those e-mail addresses belong to me and are accounts that I have closed before. [...]

It'll be relatively understandable if someone created an account in the past with one of their email, and then forgot about it and created another one with their other email years later. But --at least-- three different emails with eight --including this one-- different accounts?

Another interesting thing to point out is that although you know you have a habit of creating an account and stopped --more about this below on inconsistency #2 and other point at the end of my post-- to take a break, you insisted on having no other account on the earliest part of your exchange of communication with SB.

If you're truly honest and clueless and innocent, the "I did. I had "hknays" and "aysugnr" before, but they're officially closed, below is the screenshot --or the forwarded email-- of my request" or, "I probably had. I have this habit of creating an account and stopped to take a break. Can you inform me those username, please?" would solve a lot of things. You can even said this anywhere from your opening post up to the point where SB gave their counter-evidence, and you didn't. Why?

Next, coming from the same post as above,

Quote from: Snne on December 14, 2022, 02:30:27 PM

You accuse me of using multiple accounts, but I don't have an active account other than my snne username. When you asked me if you knew these accounts, I checked that they were closed so as not to give you false information and they were. You confiscated my money without giving you an answer that I was linked to those accounts. Those e-mail addresses belong to me and are accounts that I have closed before.I took a break from gambling to think about myself. Because I usually lose and when I made a profit I wanted to take a break. The next time I wanted to have fun, I opened a new account. [...]

Quote from: Snne on December 14, 2022, 02:44:08 PM

No, I did not use any bonuses or promotions in any of my accounts. I bet with my own money. I generally lost. When I won, I withdraw my money and stopped gambling.

Quote from: Snne on December 15, 2022, 02:55:58 PM

Hi
No, I did not use kyc in my other (closed) accounts. On my account with the username snne, they questioned me not to give the money because I by luck won a large amount on my first withdrawal. They don't give my money even though I did it correctly. KYC was not requested in my closed accounts. Probably because I usually lost. There was no money they could confiscate.

So, all of the other seven accounts you previously had, were you stopped playing using them because you won and withdrawn, and thus you've made SB your very personal sugar daddy and walking ATM, or because you keep losing and need to take a break, thus you didn't profited at all from SB?

Next, bonus and perks. In one of your email to request an account closure, you said this,

Quote

Kime: Sportsbet.io Destek
31.10.2022 Pzt 14:18
Merhaba
Talebimin sebebi yetersiz ödüller/bonuslar.
Le 31 oct. 2022 à 14:12, Sportsbet.io Destek <destek@sportsbet.io> a écrit:
Merhaba aysugnr,
Sportsbet.io hesabınızı kapatmak istediğinizi duyduğumuz için üzgünüz. Talebinizi işleme alabilmemiz için lütfen nedenini bize bildirin.
Kararınız şunlardan mı kaynaklanıyor: Kötü Müşteri Hizmetleri
Yetersiz Ödüller/Bonuslar
Kumar Bağımlılığı
Diğer
Sizden geri dönüş almak için sabırsızlanıyoruz Tarafınızdan covan
Yanıtla

translated by google

To: Sportsbet.io Support
Mon 31.10.2022 14:18
Hello
The reason for my request is insufficient rewards/bonuses.
Le 31 oct. 2022 à 14:12, Sportsbet.io Support <support@sportsbet.io> a écrit:
Hello aysugnr,
We are sorry to hear that you wish to close your Sportsbet.io account. Please let us know why so we can process your request.
Is your decision due to: Poor Customer Service
Insufficient Rewards/Bonuses
Gambling Addiction
Other
We look forward to hearing from you covan
Answer

https://i.hizliresim.com/fd0qx8g.jpeg

Quote from: Snne on December 16, 2022, 07:50:35 AM

I have not collected no perks from my other (closed) accounts. I know that when I create an account, I accept their terms and conditions. According to their rule, condition 10.1, when the account is closed, the rules and conditions lose their validity. You can find it in the screenshot I attached.
I'm lucky they gave me the money I deposited, right? They confiscated my $18919 money! are you kidding me?

You can just use the "other" option as your answer, and you choose that you wanted to close your account because you deemed them to give insufficient reward. Why?

Next, you use TnC 10.1 as your defense, which specify that account that's been closed would also be released from TnC.

Quote

10.1. If you wish to close your member account, you may do so at any time by contacting Customer Support in written form via email. The effective closure of the Account will correspond to the termination of the Terms and Conditions. If the reason behind the closure of the Account is related to problem gambling, you shall indicate this in writing when requesting the account closure.

But allow me to quote the email given by SB to you from your earliest post in regards for the reason of account closure. I'll mark in blue the complete sentence of the possible reason.

Quote from: Snne on December 13, 2022, 07:01:07 PM

[...]
Under rule 18.1.
18.1. Without restricting our ability to rely on other remedies that may be available to us, we may suspend and/or terminate your account, cancel any outstanding bets and/or confiscate any or all funds in your account at our absolute discretion if:
(i) we suspect that you are engaging in money laundering, illegal or other fraudulent activity while using our Website; or
(ii) we suspect that you are depositing funds which have been obtained unlawfully or in a clearly and seriously debase manner; or
(iii) we obtain evidence that you are part of a betting syndicate where several parties are involved in placing bets in order to evade the Sportsbook Rules, these Terms and Conditions or any other rules of Sportsbet.io; or
(iv) we determine that you are using any device, robot, spider, software, routine or other method (or anything in the nature of the foregoing) to interfere or attempt to interfere with the normal proper functioning of our services, any relevant device(s), software, the Website, the casino games, the sportsbook and betting information or any transactions offered on the Website and in particular will not employ or make use of any artificial intelligence or other system (including machines, computers, software or any other automated systems) designed specifically to defeat the Sportsbet.io systems; or
(v) we determine that you are colluding or attempt to collude with other players in order to defraud Sportsbet.io or its customers; or
(vi) we determine that you are breaching any term of these Terms and Conditions;
(vii) we determine that you are acting in a manner that is detrimental to the conduct of our business; or
(viii) we determine that you are using Sportsbet.io in a manner that gives you an unfair advantage, for example basing bets on insight or professional knowledge about a sport gained via personal involvement or participation in the particular field of sport; or
(ix) we suspect that you have registered, manage or direct your betting activity on multiple user accounts in an attempt to hide your betting activity or bypass our set trading limits; or
(x) we suspect that your account is being used for the benefit of a third party; or
(xi) we obtain evidence that by registering new accounts you have violated Sportsbet.io direct order not to continue your betting activity on our site. Sportsbet.io has the right to confiscate any deposits on accounts registered by users previously found in violation or disregard of previous warnings of the above terms and conditions.

[...]

By this rule, if they suspected that you registered an account in attempt to hide your betting activity, they reserve the right to ban you. To make it even more glaring, I'm referring to the activity where you possibly milked the bonus system, drained it on that account, feels them "insufficient", closed your account, and create a new one.

Let's suppose you did close your account for the sole reason of wanting to take a break after a big win --or lost-- an interesting thing to point out is the timestamp of the email for account closure, aysugnr on 31 October 2022 and hknays on 19 November 2022.

https://i.ibb.co/9pDnDpK/Aysugnr.jpg https://i.ibb.co/TPgsCMs/hknays.jpg

You're saying, according to your narrative, you had aysugnr, feels enough and need to take a break, asked for an account closure, and then less than 19 days later decided that you wanted some fun, created a new account with new email address, and asked for another account closure within a very short timeframe because you need a break, and created a yet new one... in less than one month after it?

Please do not get me wrong. only aysugnr, hknays, aysgnrm accounts are my accounts. I closed 3 accounts and opened a new one. 8 accounts are not mine.
I don't understand why Steve isn't responding to my evidence. He is the only one who knows the details of the matter. but without knowing the details of the matter, a lot of people accuse me here. misinformation people say. steve please answer me. You can review the accounts and see that I have never violate any rules.
Thank you hollydarkness for your detailed review. As I mentioned, 8 accounts are not mine. It took a long time to close my 3 accounts. The reason why I created an account on the dates you showed is the start of the world cup. I couldn't miss this great tournament. I answer every accusation. I have never done anything wrong with the accounts I closed. I did not use rewards and bonuses. Steve can see it if he wants. I did not attend the event. I had no intention. so that's not a reason not to pay $18919. I didn't manipulate the site in any way. They took all my earnings because I closed my account and opened a new one. I feel really bad. I trusted this betting site. it was a disappointment for me.