Quote from: Slow death on Today at 10:09:55 AM

you need to move your thread to this session:

https://bitcointalk.org/index.php?board=83.0

you have to post all the proof you have and be clearer in the explanation so that people can understand what you really want the casino to do for you

Quote from: igumama on Today at 09:08:36 AM

i lost my phone which i belive is stolen from me,
i lost a decent amount of money in it. I tried to recover my accounts from diffrent platforms where its went so smooth by passing KYC but here at duckdice.io its kind of difficult to do recover my account.

I understand that anyone can have their cell phone stolen or even their computer stolen, but it's common sense that all people keep their passwords in other safe places, so if you didn't have your passwords in your head, then you only had them. passwords on the phone and you didn't write it down on paper and you didn't keep it on your computer or flash?

Quote from: igumama on Today at 09:08:36 AM

first of all its took 3 days to get a response from theire team.

most of these casinos take centuries to respond, unfortunately the lack of professionalism in the support of many casinos is very serious and worrying, years pass but the support of the casinos is something that is not improved, it is stopped in time

Quote from: igumama on Today at 09:08:36 AM

when they finally replied i described all the situations and they get disappeared for a day again then they with another reply they appeard

unfortunately this has been the behavior of casino support for years, they never change, they never make the effort to respond early and don't keep looping the customer

Quote from: igumama on Today at 09:08:36 AM

they are not going to let me take acces of my account back and i agreed with that as i am not going to ise that site further but to claim my monthly and weekly bonuses which is my right,

I want to understand, you told them that you would no longer use your account and then you changed your mind and want to use your account to benefit from weekly and monthly bonuses?

yeah i dont want to use theire site as i didnt made any profite on my entire session but i lost 53k usd and yeah asked them to pay me my previous monthly bonuses, they are asking another user for KYC but they are not ready to do my KYC to let me withdraw from there