i lost a decent amount and didnt raised any voice or conversation if my intentions were bad about you, i lost it and i was knew it as its gambling. why its taking time from yours when i am here to provide any kind of document thats legally required for KYC where you can see my identity
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bobstone, the support person made it pretty clear why you need to give them proof of ownership of the account. Do you have any address that was noncustodial means you have the private key of the address and you deposited some amount from that address. If you have the case resolving is easy since you will have very strong support to prove the ownership.

If you don't then may be communicate with them using the email that was used to register with them. If the email address is changed then you will need to tell them which was the first email that you used to register with them and send them a test email from that email account.