Quote from: Bananington on Today at 01:13:24 PM

Quote from: igumama on Today at 09:08:36 AM

i am wondring how they have gained 5 stars reviews while theire support is totaly dead and seems Unprofessional teamwhile i am still waiting of theire reply from last day.

Everyone is passing through a lot in this time, including companies. It may be that their support use to formerly be five stars but have now changed. Slow response from support may be an indication that they have reduced their support team by dropping off some people, or that the issues been handled by the support team they have is too many for them. Maybe you should just exercise some more patience, I am sure you will be attended to or as you have been advised, try contacting their representative here.

I think that's not reasonable. If they ran for a long years already then people can expect a better service because they probably get a lot of recommendations already and have improved their site according to those feedbacks they are getting. As per the rate things, I think anyone can get a perfect 5 stars rating no matter if they are old or new casino. This is why I don't really like to look on the rating when I am checking on something because they can be fabricated.

Anyway, I see that one the representative of duckdice have already replied on this thread so I hope the OP is fine now and rest assure that they will now sort out the issue. It's all up to the op after, if he/she will continue playing there or move on to another casino.