i lost my phone which i belive is stolen from me,
You have to be certain how the phone got missing. Either by stolen or you missed placed it at something, so that it will be easy to track it down if you want it.
i lost a decent amount of money in it. I tried to recover my accounts from diffrent platforms where its went so smooth by passing KYC but here at duckdice.io its kind of difficult to do recover my account.
You can't recover the account from another platform, you can only recover your account from that the same platform but in a different device. Probably you made a very big mistake by using another platform to login and was trying to recover from there.
first of all its took 3 days to get a response from theire team.
when they finally replied i described all the situations and they get disappeared for a day again then they with another reply they appeard
and ots goes so on
they told me to creat another account and use it
which i created but i can't use it as i am broken, theu denied to let me pass KYC as they know i have wagered over 2 millions and lost over $53k last month, they are not going to let me take acces of my account back and i agreed with that as i am not going to ise that site further but to claim my monthly and weekly bonuses which is my right, i am wondring how they have gained 5 stars reviews while theire support is totaly dead and seems Unprofessional teamwhile i am still waiting of theire reply from last day.
If they really response to you and asked you to create another account is wrong. That means, they seized the funds. They know what they are doing.