If they really response to you and asked you to create another account is wrong. That means, they seized the funds. They know what they are doing.
to be clear there are no seized funds as there is no remaining balance, OP even says this in his initial posts regarding how much he says he's lost, the only possible thing he might be missing out on is his level on his faucet and for such a better as OP suggests he would near enough instantly get that back as it's a temporary competitive level if he resumed playing.
there is no dispute of amounts or bonus funds in this regard that i can see as the only thing would be rakeback but he is making this claim after again also saying he stopped playing because of his losses.
Bobstone
DuckDice Support