when they finally replied i described all the situations and they get disappeared for a day again then they with another reply they appeard
and ots goes so on
they told me to creat another account and use it
which i created but i can't use it as i am broken, theu denied to let me pass KYC as they know i have wagered over 2 millions and lost over $53k last month, they are not going to let me take acces of my account back and i agreed with that as i am not going to ise that site further but to claim my monthly and weekly bonuses which is my right,
Firstly, even if their support advises you to create another account you shouldn't have to do that because a single user having 2 or more accounts is always against the rules and regulations of all KYC casinos. This is the reason why you're unable to pass through KYC with the second account and I hope you get your bonus if you have one due to the message posted by the casino support but you need to learn how to gamble profitably because losing $53K in a month is too much.
i am wondring how they have gained 5 stars reviews while theire support is totaly dead and seems Unprofessional teamwhile i am still waiting of theire reply from last day.
We are situation where the review may be outdated or bought.