The report of OP doesnt have proof and only words though which means its very hard to conclude despite Im always against bringing back the Duckdice reputation to neutral again as second chance for them. This sucks but Im not expecting any clear resolved on this issue if they are already dodging the OP concern through CS.
I am surprised that OP is spending time here to reply on the forum and he claims to lost a huge amount of funds by losing his phone but he did not care to provide any proof! OP should have at least any sort of screenshots to provide on the thread while we all here are involved in that discussion though screenshots can be manipulated but at least we have something to look at.