i said when its come to online casinos, mean physical casinos are totaly close on holidays and no one is facing issues but gere they are online and they fully operating during holidays but they are making me awaiting for long.
Am afraid you will have to wait for long until it get to ypur turn, most online casino does not have enough support agents and as ypu said physical casinos are close on holidays.
So the traffic will redirect to online casino and if care is not taken support can ve overloaded with complaints and there will option to queue players' complaints, then solve them one after the other so you will have to wait it out until it gets to your turn.