In most occasions I have encountered users around there (on the forum) who do not have a perfect English or one can notice they are not native, etc.
Generally I do not mind, since I can understand they they say and they can understand me, but this case is different: we are talking about a person which is supposed to face the public, representing a casino.

I personally believe the person behind YAS's account understand what we say, they simply struggle to express themselves with the proper words.
Still waiting for any news about the troubles some users are having.