Looks like this testing affects withdrawals for us who registered before 19 December. And "Neodice typically replies in under 4h." is slow, when a problem arises, no one wants to wait so long for a support response. In my case, the waiting time was even longer than that... I guess that should be faster for a better experience.
I will be grateful if you provide your username and I will check your case.
Not so long ago, we launched in test mode no deposit bonuses, but as often happens, a group of people was found who began to abuse these bonuses. In short, we have problems with mathematics (namely, with an incorrect calculation of wagering bonus funds when a user makes a deposit). Therefore, we have postponed all current affairs in order to throw energy on this problem.