i lost my phone which i belive is stolen from me,
i lost a decent amount of money in it. I tried to recover my accounts from diffrent platforms where its went so smooth by passing KYC but here at duckdice.io its kind of difficult to do recover my account.
first of all its took 3 days to get a response from theire team.
when they finally replied, i described all the situations and they get disappeared for a day again then with another reply they appeard
and its goes so on
they told me to creat another account and use it
which i created but i can't use it as i am broken, they denied to let me pass KYC as they know i have wagered over 2 millions and lost over $53k last month, they are not going to let me take acces of my account back and i agreed with that as i am not going to use that site further but to claim my monthly and weekly bonuses which is my right, i am wondring how they have gained 5 stars reviews while theire support is totaly dead and seems Unprofessional teamwhile i am still waiting of theire reply from last day.

here is few Scrnshts as i was asked by few member to bring it.

https://imgur.com/a/kLMa31K

they said we have your old KYC (obviously they don't  have it as they didn't asked me when i was losing there a huge amount but they just lied)

https://imgur.com/a/ODAWLsZ

when i asked again from them if my KYC is matching with the one that they said is provided for before.

https://imgur.com/a/0mazQbx

here they told me to creat another account and they will issue a bonuse accordingly.

https://imgur.com/a/dPsVBo9

and when they heard about my expections they made that excuse and trying to make its look like no more a issue.

losing $53k plus at duckdice.io and wagering over $1.8 millions doesn't make me eligible for atleast monthly bonuses?
they are taking time as they know that monthly bonuses will expire in few days.


i have created flag against them please support me