Quote from: Spondoolies-Tech on April 10, 2014, 06:44:28 AM

Quote from: GuolJa on April 10, 2014, 06:06:27 AM

... There were other problems ...

We've shipped the machine instead of hosting it as requested.
Upon notifying, we've brought another machine online and configured it to the customer wallet.
We're selling ~3% less than our production capacity to allow for RMA, warranties calls, BD, etc.
We've used one of the spare machine to fulfill the hosting.
The solution wasn't on the expanse of any other customer shipping order.

Our hosting solution for April batch is "manual", we'll configure the machine to the customer wallet through Eligius to allow monitoring.

For May batch, we'll give the customers full access through HTTPS to their machines UI.

Zvisha, our SW director already gave a statement regarding burn-in tests. I want to iterate it here:
We're currently doing short burn-in tests on Flextronics factory for few minutes. We found that it's enough.
We want to ship the machines as fast as possible.

That pretty much summarizes it perfectly. He left out that I found the problem with shipping quite late (yesterday night) and they still replied, managed it and put the reserve SP10 to mine to our wallet. +1 to Spondoolies so far.