Quote from: Kirito89 on January 03, 2023, 04:07:03 PM

Hello there,

As a member of Duckdice.io's support group I would like to address this issue.

Quote from: fakeunholy on January 03, 2023, 06:41:26 AM

I deposited about 0.05889819 BTC or $987.00 USD.

I understand that KYC can be requested at any moment, although I have not done anything even remotely suspicious? I played the game, and I won. And yet, there is no need for KYC verification to further play, and potentially lose thousands. Or to deposit.

What you've failed to mention is that after depositing the 0.05889819 BTC minutes later you proceeded in withdrawing/trying to withdraw the 0.05889819 BTC without having any bets/wager made, which is typical coin mixing behaviour. As a certified casino we uphold the right to request KYC verification even though it's rare, but coin mixing/money laundering situations are ones that trigger our KYC procedure.

After having your withdrawal rejected a few times you've proceeded a few hours later in wagering it and trying to withdraw again but your account has already been flagged by the system.

The relevant department will be in contact with you via email on how to proceed in your case.

Quote from: Pmalek on January 03, 2023, 09:35:19 AM

This is not a scam (yet). As you correctly pointed out, casinos reserve the right to request that you undergo KYC verification anytime they want to. This doesn't happen when you are losing and depositing, but when you start to win and want to withdraw, they mysteriously remember their KYC rules.

You can try to talk about this with their Bitcointalk forum representative. He is active and online from time to time. Send him a PM and tell him about this scam accusation thread. Let us know if the account doesn't accept PMs from newbies and someone will surely help and contact them for you.

We've been in contact with him via live support and email constantly so I'm assuming this bitcointalk thread is simply to add some pressure on our side though I don't see how this falls under a Scam category. Regardless Kyc is not something we mysteriously remember when people win, we've had withdrawals of 1000 eth , 20 btc etc where KYC was never a factor, but in certain cases like OP's, yes, we are obligated to request the KYC verification.

Later edit: it seems that your withdrawal has already been paid out.

can you read my emails at your support? since you are member of support at duckdice.io its beeb a week you guys didn't updated me on my KYC procedure