It's simple I provided:
1) Letter of deposit on my kraken account: refused
2) Certificate of quarterly turnover (equivalent payslip in my country): refused
3) Statement of annual turnover: refused
4) Statement of my professional bank account mentioning a receipt of pay related to my work: refused because the bank statement was used as proof of residence for the level 3 verification
5) They insisted that I had to provide one of the documents here:
https://help.stake.com/en/articles/5328395-acceptable-documents-for-source-of-fundsSo I chose:
Sales of shared or other investments / liquidation of investment portfolio / bonds
I sold some of my shares and withdrew to my bank account.
6) I provided a statement from my broker indicating these sales: refused. I was asked for the bank statement for these transactions
7) No worries. I waited at the beginning of January to receive my bank statement mentioning "Sales of shared or other investments".
Refused without giving a reason.
They asked me for a payslip again.
Where is the logic ?
Update: After 1 month stake still blocks my money
This is my case I'm crazy they're taking part of my savings, and Stunna hasn't logged in since December 10
: Small update of my case. Stake asks me to verify my account at level 4 to access it to unlock my account following a suspicion of multiple accounts.
I had no KYC, I hardly passed the 3 levels. Many documents requested.
For level 4 they ask me for a payslip. Being self-employed, I declare my turnover quarterly.
I sent them a quarterly statement of turnover, the only document to prove my professional income.
They refuse the document. They don't understand that I'm not an employee.
This is unfortunate case, support should've just help you to find feasible solution.
BTW, if you can't find alternative documents you may use tax information or statement by related government agencies ? 🤔