It's simple I provided:
1) Letter of deposit on my kraken account: refused
2) Certificate of quarterly turnover (equivalent payslip in my country): refused
3) Statement of annual turnover: refused
4) Statement of my professional bank account mentioning a receipt of pay related to my work: refused because the bank statement was used as proof of residence for the level 3 verification
5) They insisted that I had to provide one of the documents here:
https://help.stake.com/en/articles/5328395-acceptable-documents-for-source-of-fundsSo I chose:
Sales of shared or other investments / liquidation of investment portfolio / bonds
I sold some of my shares and withdrew to my bank account.
6) I provided a statement from my broker indicating these sales: refused. I was asked for the bank statement for these transactions
7) No worries. I waited at the beginning of January to receive my bank statement mentioning "Sales of shared or other investments".
Refused without giving a reason.
They asked me for a payslip again.
Where is the logic ?
I won't say where I see the logic because the only one I see is not good. Your funds don't belong to them, you shouldn't have to send all those very private and critical documents to them to get back your own funds. After a recent hack of their datas in november on top of that.
https://stakecommunity.com/topic/64397-phishing-e-mail-scam-november-2022/On the contrary, they should assist you the most they can, to be able to quickly recover your funds. If they still think you have used several accounts, they must say it and take a clear decision about it, but rejecting official documents proving your identity with no valid reason in order to keep your funds, is not dishonest, unprofessional and fraudulent. I don't think any court would agree with that.