Going to make this short and simple, hopefully someone will point me in the right direction.

I made an account on CEX.io in hopes to transfer some of the Bitcoin instantly. Upon registering and paying for ~$3000 BTC, I was prompted to take a selfie with the debit card used for the purchase. I did, and it went through.

Now when I tried to send the BTC to another address, I was prompted YET again to verify my identity. This time through means of Drivers License, International Passport, or National ID Card. I attempted to verify my identity at least 30 times with both my Drivers License and Passport and found I was unable to do so. Every time when I was about 67% done with the verification process, it failed stating there was an error with the documents I provided.

I've since contacted support with no response.

I've even tried to transfer my money into FIAT losing some transaction fees, with no ability to withdraw the money until I "verify" my account.

The images of my documents are not blurry, are indeed high quality, and yet I still get denied every time. I'm hoping someone will point me to the right direction where I can have this situation fixed.

User ID: up158037423