Quote from: fakeunholy on January 17, 2023, 07:50:28 AM

Going to make this short and simple, hopefully someone will point me in the right direction.

I made an account on CEX.io in hopes to transfer some of the Bitcoin instantly. Upon registering and paying for ~$3000 BTC, I was prompted to take a selfie with the debit card used for the purchase. I did, and it went through.

Now when I tried to send the BTC to another address, I was prompted YET again to verify my identity. This time through means of Drivers License, International Passport, or National ID Card. I attempted to verify my identity at least 30 times with both my Drivers License and Passport and found I was unable to do so. Every time when I was about 67% done with the verification process, it failed stating there was an error with the documents I provided.

I've since contacted support with no response.

I've even tried to transfer my money into FIAT losing some transaction fees, with no ability to withdraw the money until I "verify" my account.

The images of my documents are not blurry, are indeed high quality, and yet I still get denied every time. I'm hoping someone will point me to the right direction where I can have this situation fixed.

User ID: up158037423

We are sorry to hear that you are having difficulty verifying your identity on CEX.IO. It is important to us that our customers are able to use our services without any issues.

We have investigated your case with our support team and they will be in touch with you shortly to help you resolve this issue. Meanwhile, you may feel free to resubmit your verification application (it should go through this time) and withdraw your assets.

Thank you for your cooperation and understanding.