it is my first time coming across this casino and also my first time on this thread, so i believe its not too late to say "Welcome to the forum".
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Thank you and apologies for the late response.
Timely response matters alot as it has to do with customer service and care. Do well to make out time to respond to complaints and inquiries so as not to get participants pissed off. Since you are the only representative here, your presence and timely response matters.
You are absolutely correct, as an experience gambler myself, nothing is as frustrating as jamming a rock, and need some quick help from the customer care/support of the casino, only to discover that even in the next 2 days, you've not gotten a reply, it make one restless and uncomfortable, most especially, when the amount of money hanging is really significant to the owner.
Quick response to issues raised by customers is one of the many attributes that contributes greatly to the growth of a business, in this case - gambling casinos , so I support that the rep here should create more time for their customers, they can assign another rep to make sure that customers enquiries and complaints are attended to even during the weekends.
I might try out this casino when all this issues are resolved totally.