Quote from: Piesel Alt on Today at 04:59:29 PM

Quote from: hosseinimr93 on Today at 04:37:57 PM

Quote from: Xal0lex on Today at 03:47:29 PM

I just see that your account is currently banned.

Banned? Or locked?
The account should be locked, since the user tried to reset the password via secret question.

Quote from: _BlackStar on Today at 04:30:13 PM

There are several possibilities why your account is currently locked, first; You failed to reset password via secret question. Even if you have done it 2 times on the same day, but I think it has locked you in when you do another failed attempt.

Your account is automatically locked if you try to reset your password via secret question. That happens even if you answer the secret question correctly.
For more information, visit the topic made by achow101.
PSA: ACCOUNTS WILL BE LOCKED IF THE SECRET QUESTION IS USED TO RECOVER IT

Note: the hacker have access to my email and my secrete question is saved in my draft on the email.

Then this should be someone close to you, maybe try reach out to your friends who often share same system with you or could be a friend you hand your phone over to. How is that possible for a hacker to have full control over your btt account as same time with your mail.