Quote from: wintomato on Today at 12:05:17 PM

This user was actively conducting bot farming activities, we provided proves on that thread, furthermore he never came back, even his Bitcointalk username was temporary;

Daily we have 1000 actives users and more then 20 000 registered users , and you are trying to persuade the community that one users allegation is more persuasive then 20 000 users user experience?

And we still do respond on such allegations as our reputation is important on bitcointalk community;

Quote from: logfiles on January 23, 2023, 10:45:57 PM

Quote from: cryptocoupons on January 23, 2023, 08:14:39 PM

Hi there,

We just made a review about WinTomato Referral Sign Up Bonus Coupon

When it comes to online crypto casinos, one of the best ways to get started is by using a VGOPromo referral or affiliate codes.

So you are all about promoting your affiliate links without really showing the user experience when one decides to use the casino?

Take an example of this scam accusation - https://bitcointalk.org/index.php?topic=5384260.20. It shows a real user experience when using the casino and how awful their customer care was. This should be what I would be expecting in such reviews if they were honest.

In regards to "he never came back", it was cleared on the said thread that it took you months to address their issue, with a defense of technical issue --which remains unexplained what-- and that you're busy with amazing updates although you've been informed twice through different methods and different times by Pmalek, so his absence is somewhat understandable.

And I don't see how logfiles tried to persuade the community about anything, he simply informed the existence of an issue with the quality of your platform, even his standing on that case was clearly explained here and here. If I may summarize it for you, logfiles' statement is true, you do have a tendency of poor customer service.

That case was "cleared" --but not solved-- because the original accuser was no longer active and didn't provide counter-defense. Your negative feedback was turned to neutral simply because of this fact and not because you're proven yourself to be not guilty.

On the other case that I happened to attend here and discussed on the previous page, we can almost say that similar ending happened. It was never actually solved because the original accuser didn't --well, couldn't-- provide their counter-defense due to having an NDA as part of their deal with you, so we couldn't know for sure if the verdict you proposed is true or not.

So yeah, I have to agree with above statement, and it's a fact that needs to be let known to anyone looking for an honest review. Whether your customer service quality has improved these days or not, I think only time can tell.