Quote from: holydarkness on Today at 06:48:44 AM

Have you tried looking at the withdrawal history page from your mobile app? Most exchange would have this feature, be it from desktop or mobile version. Perhaps what they referred as a receipt is simply a screenshot of the withdrawal process.

It was sent from a desktop wallet and I've provided a screenshot of the transaction.

Quote from: CryptSafe on Today at 08:27:01 AM

As a way forward to resolving your complaint, I suggest you follow the guidelines accordingly so as not to be tagged a defaulter because no one can tell anymore from the complaints so far on their announcement thread and I hope you did your kyc and scaled through successfully if truly there is any option for kyc because that might be another factor too if they have such policy and makes it a must requirements before getting onboard their platform. In respect to the receipt, i would suggest you send the link or transaction hash to your deposit with them and possibly send or attach a screenshot of the transaction to back it up as a proof that you did made a deposit with them.
This is my solemn advise to gamblers, bettors etc. Do well to read the terms and conditions, privacy policy as well before you get engaged with casinos so as not to get entangled along the way while trying to use the platform after making deposit or withdrawal. It would be for your own safety that you do a clean Research onboard this platform before getting involved with them.

There isn't any KYC on this platform as far as I know. And yes I've provided them with proof of the transaction including screenshots and txid.

Quote from: OLE777Official on Today at 10:03:18 AM

Next concern for pale_cutie

This is the exact message;

"Already investigated this, the user shared two screenshot(s) and in both of them,
Transaction ID(s) were different. Our payment team said that they didn't receive this deposit yet.
However, I will co-ordinate with them again and will update the user via email today itself."

To clarify, I sent 2 screenshots because I was asked for an exchange receipt, and the payment was not sent directly from an exchange app, but from a wallet on my computer (for which there isn't a direct receipt). The first screenshot shows the money going from an exchange to my desktop wallet, and then from the desktop wallet to your wallet. I sent both screenshots to provide as much information as possible, but it was just ignored.

I've contacted live chat and they stand firm that they have not received any deposit from me, even though I can see it being deposited and processed by you on the blockchain here https://etherscan.io/token/0xdac17f958d2ee523a2206206994597c13d831ec7?a=0x5ce24b5b182cc6afa973940883292b953a93d9b2

The proof of a deposit is evident as it's all public.