Jackbit denied my withdraw and told me an investigation is underway for my account. I have deposited 500$, placed 12 bets in total and was going to withdraw 937.15$ total (so 437.15$ profit). I asked them the reason for the investigation and they refuse to tell me because it's their company's terms to not share info about an ongoing investigation with a customer and just told me that they will update me via email and that it can take up to 6 months.
Any ideas of what I should do? I have just filled a complaint with their gaming commission, should I also open a thread on scam accusations?
This is ridiculous if you got the message from Jackbit that you need to wait for 6 months for your case to be solved. How can they say such a thing if they want to grow their site and business?
However, in order to believe that whatever you are saying is right, would you mind sharing some relevant proofs and screenshots showing that whatever you are trying to claim in true and not fake?